COBE pASS Privacy Policy
COBE Limited
Last updated: 18 March 2026
COBE Limited (“COBE”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use the COBE website, COBE mobile application, and related services (collectively referred to as the “Platform”).
This policy is provided in accordance with the Privacy Act 2020.
1. Information We Collect
We may collect personal information when you:
• Create a COBE account
• purchase a membership
• Book gym sessions or classes
• Contact us for support
• Visit our website or use our app
The types of information we may collect include:
• Name
• Email address
• Phone number
• Account login details
• Payment details (processed by secure third-party providers)
• Booking history and attendance information
• Device information (device type, operating system)
• IP address
• Usage data relating to how you interact with the Platform
We only collect information necessary to provide and improve the COBE services.
1A. Health and Fitness Data
If you choose to connect COBE with third-party health or fitness services (such as Apple Health, Google Health Connect, wearable devices, or other fitness tracking platforms), the Platform may access limited health and fitness related information.
This may include:
• Workout activity information
• Exercise sessions
• Fitness or training activity
• Attendance or participation in gym sessions booked through the Platform
COBE only accesses this information where the user has granted explicit permission through their device or connected service.
This information is used solely for the purpose of:
• Displaying fitness activity within the app
• Improving user experience
• Enabling features related to fitness participation and progress
COBE does not sell or share health data with third parties for advertising purposes.
2. How We Use Your Information
We may use your personal information to:
• Create and manage your COBE account
• Process payments and manage subscriptions
• Enable bookings with partner gyms
• Provide customer support
• Operate and improve the COBE Platform
• Monitor platform usage and performance
• Communicate service updates or account notifications
• Send marketing communications where you have opted in
We may also use aggregated or anonymised data for analytics and business insights.
3. Sharing Information With Partner Gyms
When you book a class or session through the COBE Platform, certain information may be shared with the partner gym in order to facilitate your booking.
This may include:
• Your name
• Booking details
• Attendance confirmation
Partner gyms operate as independent businesses and may have their own privacy policies governing how they handle your information.
4. Payments
COBE does not store your credit card or payment details.
Payments are processed through secure third-party payment providers. These providers process payments securely and handle your financial information in accordance with their own privacy and security policies.
5. Cookies and Tracking Technologies
The COBE website and App may use cookies and similar technologies to:
• Improve functionality
• Remember user preferences
• Analyse website traffic
• Personalise the user experience
Cookies are small text files stored on your device. You may disable cookies through your browser settings, although some features of the Platform may not function correctly.
6. Analytics
We may use analytics tools such as website analytics services, mobile app performance monitoring tools, and user behaviour analytics platforms.
These tools help us understand how users interact with the Platform and allow us to improve the COBE experience.
Analytics services may collect anonymised or aggregated usage data.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored using secure cloud service providers or other trusted infrastructure providers.
While we implement appropriate safeguards, no online platform can guarantee absolute security.
8. Data Retention
COBE retains personal information only for as long as necessary to provide the Platform services and fulfil the purposes described in this Privacy Policy.
Account data is retained while a user maintains an active COBE account.
If an account is deleted, personal information will generally be deleted or anonymised within 30 days unless we are required to retain certain information for legal, accounting, fraud prevention, or regulatory obligations.
Certain limited records, such as transaction records, may be retained for up to 7 years in order to comply with legal or financial reporting requirements.
9. International Data Transfers
Some service providers used by COBE may process or store data outside New Zealand.
Where personal information is transferred internationally, we take reasonable steps to ensure that the receiving organisation protects the information in a manner consistent with the Privacy Act 2020.
10. Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate.
Requests for access or correction can be made by contacting us using the contact details provided below.
We may require proof of identity before releasing or updating personal information.
11. Account Deletion
Users may request deletion of their COBE account and associated personal information at any time.
Account deletion can be requested by:
• Contacting COBE support at info@cobepass.com
• Requesting deletion through the COBE mobile application (where available)
Once a request is verified, COBE will delete or anonymise the user’s personal data within 30 days, except where retention is required for legal, regulatory, fraud prevention, or accounting purposes.
Users may also request deletion of specific personal information by contacting COBE support.
12. Marketing Communications
If you opt in to receive marketing communications, COBE may send you updates, promotions or news about our services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.
13. Children’s Privacy
The COBE Platform is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children under 16.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information.
14. Third-party Services
The COBE Platform may contain links to third-party websites or services, including partner gyms.
We are not responsible for the privacy practices of these third parties and encourage users to review their privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on the COBE website or within the COBE App.
Your continued use of the Platform after updates are published constitutes acceptance of the revised policy.
16. Contact Us
If you have any questions about this Privacy Policy or wish to access, update or delete your personal information, please contact us:
COBE Limited
Email: info@cobepass.com
Website: https://cobepass.com
17. Legal Basis for Processing Information
COBE collects and processes personal information only where we have a legitimate reason to do so.
These reasons include:
• Providing the services requested by you
• Fulfilling contractual obligations relating to your membership and bookings
• Complying with legal obligations
• Improving the performance and functionality of the COBE Platform
• Protecting the security and integrity of the Platform
Where required by law, we will obtain your consent before collecting or using your personal information.
18. Platform Security and Fraud Prevention
COBE may monitor usage of the Platform to detect, investigate and prevent fraudulent activity, unauthorised access or misuse of the services.
This may include monitoring booking behaviour, login activity, device information and transaction patterns.
If suspicious activity is detected, COBE may restrict access to accounts, investigate the activity, or take other actions necessary to protect the Platform and its users.
19. Business Transfers
If COBE is involved in a merger, acquisition, restructuring, investment transaction or sale of assets, your personal information may be transferred as part of that transaction.
In such circumstances, COBE will take reasonable steps to ensure that the receiving organisation protects your personal information in accordance with this Privacy Policy.
20. Platform Disclaimer
COBE is a technology platform that connects users with independent gyms and fitness studios. COBE does not own or operate the gyms listed on the platform. All classes, training sessions and facilities are provided by independent partner gyms.